Are you looking to improve your staff’s performance?
Could some of your more routine legal work be performed by less qualified staff, if properly trained? Did you know that many public sector bodies have turned to CILEx Law School for bespoke training in the areas of prosecutions and other casework?
You may not have identified a training need amongst your staff at all: our most effective courses are often those where the training needs of a particular group of staff had not previously been considered.
We have unrivalled credentials in developing and delivering effective programmes for public sector organisations. All our clients have witnessed improvements in their staff’s performance against targets following our training. Public sector clients for whom we have developed bespoke courses include the CPS, the Land Registry, Police forces throughout England and Wales, the Department for Work and Pensions and the UK Borders Agency.
Our credentials – longstanding relationships with public sector clients
We have unrivalled experience of delivering training in law and procedure to public sector clients. We have worked with the CPS for over fifteen years, delivering training to caseworkers in criminal law and criminal procedure. The Certificate in Criminal Prosecution has been continuously updated, with a new edition published annually to keep abreast of new developments in criminal justice legislation and initiatives such as the Director’s Guidance to Streamlined Process.
Originally a purely distance learning course, facilities now include a face-to-face induction day, webcasts, on-line course forums, telephone support and on-line multiple choice tests in addition to the more traditional essay-style assignments.
Our course for file builders in police forces – the Certificate in Criminal Justice Administration – has been supported by the majority of forces in England and Wales since the early nineties.
We have taught over 2500 police staff about criminal law, criminal procedure and police policy. The course is barely recognisable now in relation to its original iteration, having evolved over the years to take account of changes to the criminal justice system and to modern course delivery methods.
Helping clients to identify training needs
We are happy to help you to identify how we could improve the customer service standards and professionalism of your administrative, support or legal teams. Very often a training need has not been fully specified by the client until we start discussing their organisation’s performance objectives. Ongoing collaboration with our police clients identified a lack of consistency in the application of the disclosure rules relating to evidence in criminal cases. This led to the launch in late 2008 of our CILEx Law School Specialist Course in Disclosure for police staff and uniformed officers.
Similarly, in 2009 we launched a new course for more junior administrative staff in the CPS titled the Introduction to Criminal Prosecution. This group of staff had not previously been identified as a target for training funds, but the bespoke new course, pitched at exactly the correct academic level, has already had a significant impact on performance and morale. The course will also help the client identify staff who may be suitable candidates for promotion.
Working with you to create the ideal course structure
Two clients that we have worked with illustrate the flexibility that we offer in how we design our courses. We want to ensure that the course structure is entirely appropriate for the content, the academic level and, most importantly, the learner, so that we achieve the highest possible level of course completions.
The RSPCA approached us for training for their casework administrative staff on the English Legal System. The optimum delivery method was agreed to be face-to-face tuition so we delivered a short module at introductory level through a series of lectures over a period of months.
The legal team at the Department of Work and Pensions asked us to develop a bespoke course for the caseworkers in their prosecution division. The course, launched in March 2009, provides an introduction to the English Legal System, criminal law and criminal procedure, including procedures dealing specially with DWP offences, such as under the Social Security Administration Act.
The structure of the course - the Certificate in DWP/DH Prosecutions - includes a face-to-face induction day, where students learn all about the course and develop key study skills, and a mid-course skills session. Students work through their course materials and are supported by telephone and an on-line course forum. The course is assessed by seven assignments, four of which are on-line multiple choice tests and the remaining three assignments require students to submit written essay-style answers.
Course resources are available for a period of one year from the date of enrolment. The course is intended to be very flexible, to ensure that students make steady progress throughout the year. The client has agreed to give each student two hours' study leave a week, at a time to be agreed with their manager.
Our credentials – professionalism is what makes us who we are
We are wholly owned by the Chartered Institute of Legal Executives (CILEx), formerly known as the Institute of Legal Executives. Being part of a professional body, we operate to the highest standards of professionalism and customer service.
Our relationship with CILEx can be of benefit to our clients, too. In some cases it may be possible to have bespoke courses accredited by CILEx. Alternatively, we can apply for a customised course to carry an exemption from a CILEX unit, where the syllabus of the relevant unit is covered in the course. This is the case with the Certificate in Criminal Justice Administration and the Certificate in Criminal Prosecution, both of which carry exemptions from the CILEX Level 3 Introduction to Law and Practice, Criminal Law and Criminal Litigation units.
If you would like to discuss your organisation’s learning needs with us, please contact our Managing Director, Noel Inge, on 01234 844325 or firstname.lastname@example.org or Jenny Pelling, Director of Business and Apprenticeships, on 01234 844326 or email@example.com .