CILEx Law School takes these policies seriously. If you have any questions or concerns, please get in touch.
Note: these policies are reviewed and updated regularly and as a result some are currently under review. Please contact our team for further information.
Cookies are small files which are stored on the user’s hard drive for the purpose of identifying the user agent (web browser) and ensuring web pages are correctly served to older versions of web browsers. Some cookies are essential in order for a website to run, while other cookies allow CILEx Law School to provide you with a better service. For administration of its website CILEx Law School may use session cookies; a session cookie is a temporary file stored in a web browser that is deleted when either it expires or the browser is closed. No personal information is stored permanently within a cookie from this web site.
Our cookies policy
The cookies we use
The following tables show the cookies we use across our websites.
- Cookies on www.cilexlawschool.ac.uk and associated third party cookies:
|Online shop||PHPSESSID||Session cookie that stores encrypted state information. Allows service to trace and determine if a user is actively engaged (ie is “in session”). Expires at end of session|
|Online shop||Worldpay||Third-party cookie in payment process. See http://www.worldpay.com/shopper/index.php?page=safety&sub=privacy|
|LLB in Legal Practice page||Quantserve.com mc||Collects data on the user’s visit to the webpage. The registered data is used for targeted ads for up to 13 months.|
- Cookies on www.sa.cilexlawschool.ac.uk (the Student Area) and associated third-party cookies
|Student Area online services||MoodleSessionprod||Session cookie that stores encrypted state information for online application software. Allows the service to trace and determine if a user is actively engaged with the site (ie is “in session”). Expires at end of session.|
|Student Area online services||vuid player __utmz __utmt_player __utmc __utmb __utma||These are Vimeo video player associated cookies. You can find more information on Vimeo cookies here.|
|Student Area online services||JSESSIONID||This cookie is associated with Blindside and expires when the browsing session ends.|
|Student Area online services||dtCookie||This is an Adobe cookie which expires when the browsing session ends.|
|LexisLibrary||Third-party cookie relating to your use of LexisLibrary. See http://www.lexisnexis.co.uk/privacy/#HandleCookies)|
Please be aware that some of the websites to which we provide links may collect personally identifiable information about you. We do not control these sites and are not responsible for the content or practices of third-party websites. This cookies policy does not cover such sites.
By accepting cookies within your browser settings and using the CILEx Law School website, you consent to the processing of data about you by CILEx Law School, its third-party suppliers in the manner and for the purposes set out above.
A comprehensive set of guidelines, and information on how to clear cookies from your website can be accessed from the Information Commissioner’s Office.
Our accessibility policy is in line with the CILEx Group Single Equality and Diversity Scheme and Action Plan.
CILEx Law School is committed to the provision of accessible learning and wishes to support all students in their studies. To this end, we will make reasonable adjustments in accordance with section 29 of the Equality Act 2010 and the associated Code of Practice on Services, Public Functions and Associations.
All CILEx Law School students who disclose a disability, health condition or learning difficulty will be contacted by a member of Learner Support, who will discuss the student’s needs and create a mutually agreed Learner Support Plan.
If you are a prospective student and wish to discuss the reasonable adjustments that CILEx Law School may be able to make to assist you in your studies, please contact Rudy Denton on 01234 844 310.
This website has been produced in accordance with current accessibility guidelines. Should you encounter any difficulty accessing content within this site, please send your suggestions to IT@cilexlawschool.ac.uk.
The Chartered Institute of Legal Executives (CILEx) is the governing body for Chartered Legal Executives, paralegals and other legal professionals. CILEx as a professional association provides professional development, support and guidance to its members. It delivers legal education and training through CILEx Law School (CLS), qualifications through its Awarding Body function and independent regulation through CILEx Regulation.
CILEx takes your privacy and your rights to your personal data extremely seriously and we are committed to protecting the privacy of all personal data obtained about individuals. Data is held in compliance with data protection legislation and will be collected and used only for the purposes for which it was originally submitted or in accordance with your preferences.
For more information about how we collect and use your data, please take a look at our Privacy Statement, which can be found on our website. The information below relates specifically to CLS in its function as a training and apprenticeship provider.
Data collection and use – students, apprentices and purchasers of publications
The primary reason we collect information is to allow us to process your application and deliver our services for the duration of your course or apprenticeship, or to fulfil the order for any publication you have purchased. In addition, only if you’ve agreed to it, we might also contact you about relevant products and support services.
Where sensitive data is required, we will detail why the data is collected and how it will be used.
In some circumstances it is necessary for us to share data with third parties in order to deliver our services. These requirements vary depending on the nature of the services being delivered. Examples are given in the ‘Sharing your data’ section below.
CLS also processes data for the purposes of monitoring and improving our performance and for business analysis.
Sharing your data with partner organisations, awarding bodies and government departments
CLS is wholly owned by the Chartered Institute of Legal Executives (CILEx). CILEx holds data on common software platforms to be used only for the purposes agreed by you.
The other organisations in this category that we share data with will vary according to the nature of your transaction with us. Depending on the nature of the services being delivered, the third parties with whom we share your data with may include, but may not be limited to:
- your employer where they have paid for your course fees on a distance learning course or have secured an apprenticeship with them
- your prospective employer if you are an applicant for an apprenticeship
- our partner organisation for your course or apprenticeship where the course or apprenticeship is jointly delivered by us and either De Montfort University, City University, Northumbria University or Manchester Metropolitan University for the purposes of teaching, course delivery and maintaining your student record
- City & Guilds where your course is awarded by them
- the Learner Record Service, a government department, with whom we are required to share your data if you are enrolling on a course or apprenticeship listed on Ofqual’s Register of Recognised Qualifications. The LRS privacy notice can be found here: https://www.gov.uk/government/publications/lrs-privacy-notices/lrs-privacy-notice
- the Education and Skills Funding Agency (ESFA), a government department, for reporting purposes for apprenticeship funding. If you are enrolling on an apprenticeship we are required to share the ESFA’s privacy notice with you, which can be found here: https://www.gov.uk/government/publications/esfa-privacy-notice/education-and-skills-funding-agency-privacy-notice-may-2018.
- the Office for Standards in Education, Children’s Services and Skills (OFSTED) if we are inspected by them in respect of our delivery of an apprenticeship programme on which you are enrolled. For the OFSTED privacy notice, please visit: https://www.gov.uk/government/publications/ofsted-privacy-notices/further-education-and-skills-ofsted-privacy-notice,
- the Federation for Industry Sector Skills and Standards (FISSS) to request your apprenticeship completion certificate through their online portal Apprenticeship Certificates England (ACE). For the ACE privacy notice, please visit: https://acecerts.co.uk/web/privacy-policy,
- the Office for Students (OfS) where you are on a Chartered Legal Executive Apprenticeship. You can find the OfS privacy notice here: https://www.officeforstudents.org.uk/ofs-privacy/
Sharing your data with our suppliers
CLS works with a number of software and other suppliers in order to deliver our services to you. Organisations we share your data with may include, but may not be limited to:
- our print contractor to send out your course materials or a publication you have purchased,
- the e-commerce software provider for our online shop,
- our virtual learning environment providers so you can access and use the functionality of the Student Area,
- our e-portfolio provider so you can access and use the functionality of OneFile,
- our video conferencing software for the delivery of webinars,
- our learner management and reporting software to assist us in keeping apprenticeship records for internal analysis and external reporting,
- our freelance tutors who mark your study exercises or assignments,
- our freelance tutors who deliver your face-to-face sessions/webinars or provide additional study support,
- our GCSE and functional skills assessment provider to determine your English, Maths and/or ICT level (for apprenticeships),
- the email software and survey tool providers we use to issue mass communications, including surveys.
As required under the GDPR, we are putting agreements in place to ensure that these organisations have all signed data processing agreements to ensure that they comply with our requirements for the use of your data.
Data collection and use – business-to-business communications
Where business-to-business relationships exist, details of non-student staff at client organisations who are sponsoring students or employing apprentices are held on the basis of legitimate interest, as defined by the GDPR, rather than on the basis of consent.
From time to time, on a limited basis, CLS may contact organisations for the purposes of providing information on CLS’s products and services. Should the organisation or individual representative contacted indicate that they do not wish to receive further communications, their contact details will be deleted save for the purposes of maintaining a suppression list.
Ensuring compliance with data principles is the responsibility of the Privacy Officer. If you have a complaint about the processing of your Personal Data, you should put forward the matter in writing to the Privacy Officer (see contact details below). An investigation of the complaint will be carried out to the extent that is appropriate based on the merits of the specific case and you will be informed of the progress and the outcome of the complaint within a reasonable period.
Should you feel that your complaint has not been handled satisfactorily or have additional concerns about our organisational practices, you can also contact the Information Commissioner’s Office. Please visit their website for more information.
For additional information, to exercise your rights under GDPR (such as making a subject access request, requesting a data rectification, etc.) and other data protection-related legislation or to raise a complaint, please contact:
The Privacy Officer, The Chartered Institute of Legal Executives, Kempston Manor, Manor Drive, Kempston, Bedford MK42 7AB.
CILEx Law School aims to provide all of its students with the support and guidance they need to achieve success. The Student Code of Conduct sets out the standard of conduct we expect of you as a student of CILEx Law School and that we believe is consistent with helping you to undertake your studies in a supportive and non-threatening environment.
What students can expect from CILEx Law School:
CILEx Law School is committed to providing the highest standards in both educational provision and administrative services.
- Give you clear, accurate and timely advice, information and guidance to help you choose a programme of study that is right for you
- Provide you with the opportunity to attend an induction session to help you make the most of your course
- Provide you with up-to-date courses and course materials that have been prepared specifically for the purpose described
- Help you with scheduling your studies by providing guidance and support
- Provide you with appropriately qualified teaching staff
- Deal with your enquiries promptly and courteously
- Investigate a complaint with any aspect of our service promptly and courteously
- Value people equally, respecting our democratic values of freedom of speech, appreciation of different beliefs, the rule of law and individual liberty
What CILEx Law School expects from our students
We expect students to:
- Take responsibility for your own learning by making use of course resources, seeking help when you need it, and acting upon the feedback and support you receive
- Treat with respect and courtesy everyone with whom you come into contact within the context of your CILEx Law School course
- Adhere to the Health and Safety policies and to any specific requirements that apply to any premises attended for a CILEx Law School event
- Value people equally, respecting our democratic values of freedom of speech, appreciation of different beliefs, and the rule of law and individual liberty.
What CILEx Law School will not accept from our students
CILEx Law School considers the forms of unacceptable conduct that are set out below to constitute misconduct that is likely to lead to disciplinary action. However, the list should not be regarded as exhaustive.
We will not tolerate behaviour that:
- Disrupts or improperly interferes with the teaching, learning, administrative, or other activities of CILEx Law School, whether on CILEx Law School premises or elsewhere
- Obstructs or improperly interferes with the functions, duties or activities of any student, member of staff or freelance tutor of CILEx Law School
- Amounts to discrimination, harassment, or victimisation of others on the grounds of their age, disability, gender, gender reassignment, pregnancy, maternity, race, religion, belief, or sexual orientation
- Amounts to bullying or harassment of any kind towards a student, a member of staff or freelance tutor by any means including cyber-bullying, cyber-harassment, or harassment through social media
- Is violent, indecent, intimidating or threatening, or that involves offensive behaviour
- Is likely to cause injury or jeopardise safety during any CILEx Law School activity
- Breaks the regulations of any premises being used for any tutorial, revision session or examination centre, including health and safety matters
- Reveals confidential information without permission, including personal information about other students, clients or staff and information covered by CILEx Law School’s registration under the Data Protection Act 1998
- Amounts to student malpractice in line with the CLS Malpractice Policy or that breaches CILEx regulations relating to examinations, professional skills assessments and competence qualifications
- Abuses copyright: this specifically includes, but is not limited to, any breach or infringement of copyright or licence, whether owned or controlled by CLS or by a third party, by copying, distributing or offering for sale course or assessment material
- Involves the recording of lectures, other academic sessions or conversations without prior authorisation through a Learner Support Plan or the express agreement of the tutor holding the session.
CILEx Law School is under a duty to have due regard to the need to prevent people from being drawn into terrorism. We also have an integral part to play in fostering a set of shared ‘British values’ and promoting community cohesion for our apprentices. CILEx Law School has a Prevent policy, which seeks to ensure that CILEx Law School (CLS) meets this requirement.
Our apprentices all have access to the Prevent Policy. If any of our clients would like to see a copy of our Prevent Policy, please email us at firstname.lastname@example.org
CILEx Law School is committed to ensuring the safety and welfare of all apprentices. This commitment reflects our shared ethos of working in the best interests of our learners and helping them to thrive.
The aims of our Safeguarding Policy, procedures and associated guidance are to:
- protect the right of every apprentice to learn within a safe environment
- promote staff awareness of the need to safeguard our apprentices and to recognise that safeguarding is everyone’s responsibility
- identify the responsibilities of staff in relation to safeguarding
- ensure effective and proportionate safeguarding practices and procedures are in place
- ensure staff act professionally, sensitively and in ways that promote and support the welfare of our apprentices
- mitigate the risk of abuse by ensuring procedures and standards are in place
Our apprentices all have access to the Safeguarding Policy. If any of our clients would like to see a copy of our Safeguarding Policy, please email us at email@example.com
- Introduction and context
CILEx Law School (CLS) is committed to delivering high quality service at all times, however we do recognise that there may be occasions when things do not go as planned. CLS values all feedback and aims to learn from any comments to help us to improve continually. CLS considers, records and acts upon all comments received and provides feedback as appropriate. CLS will handle all expressions of dissatisfaction with our service under this policy.
It is an essential principle that all CLS learners should have the opportunity to raise matters of concern without risk of being disadvantaged, discriminated against or victimised as a result of making a complaint. All complaints, whether formal or informal, will be recognised and dealt with sympathetically and constructively. Requests for confidentiality will be respected, wherever possible.
This policy and procedure is intended to:
- Be simple to understand and use
- Ensure a full and fair investigation
- Provide timely and effective responses to complainants
- Respect confidentiality where appropriate
- Provide information to managers so that services can be improved.
This Policy covers complaints in respect of the following CLS services:
- Information, advice and guidance
- Teaching and learning, including course resources
- Our online learning environment (the Student Area) and associated resources
- Course administration and other course-related problems
- Issues not covered by this policy
- Academic assessment, e.g. grades and marks. These are covered by the Appeals procedure
- Bullying, harassment or discrimination. These are covered by the Anti-bullying policy.
Stage 1: Informal
If you are dissatisfied with any CLS services, it is usually appropriate to raise the matter informally with a member of staff first. Explain what you are unhappy about and ask for their help in putting it right. Most problems can be resolved quickly and informally in this way. However, there may be some instances where the complaint needs to be referred to the appropriate line manager. The member of staff will tell you if this is the case.
Stage 2: Formal
If you wish to make a formal complaint, you should contact the CLS Customer Service Manager. You can do this telephone, email or letter. If you have verbally reported your complaint, you may be asked to confirm this in writing so that we can be absolutely clear about the relevant details. Where a complaint is addressed to CLS but is actually relevant to CILEx, the professional association, then we will refer the matter to them. We will tell you who at CILEx is dealing with the matter and ask them to contact you.
You will be sent an acknowledgement within three working days of receiving your complaint, although we do aim to respond on the date of receipt where possible.
Complaints will be allocated to the appropriate line manager who will investigate and respond within 10 working days, although this may take longer during holiday periods. We aim to provide a fair conclusion to all complaints within 20 working days, although again this may take longer during holiday periods.
The Managing Director is made aware of all complaints. Responses to complaints will be reviewed by the Academic Director (learner complaints) or Director of Business and Apprenticeships (employer complaints), as appropriate, and logged accordingly. The complaints log will be reviewed on a regular basis at CLS quality assurance meetings to ensure that any necessary improvements are addressed.
- Further comments or appeal
Any comments about the way in which the complaint was dealt with, or any appeal against the findings and/or actions, should be made in writing to the CLS Managing Director, setting out the grounds for appeal, within five working days of receipt of the outcome.
In the unlikely event that the complaint has not been resolved to your satisfaction at this stage, it is possible to complain to the Education and Skills Funding Agency (ESFA). The ESFA will not re-investigate the original complaint, but will review whether CLS has properly investigated your original complaint in line with our procedures. The ESFA not only investigate until the CLS complaints procedure has been fully exhausted.
- Contact details for Customer Service Manager (Ruby Denton)
- Email: firstname.lastname@example.org
- Tel: 01234 844310
- Post: College House, Manor Drive, Kempston, Bedford MK42 7AB
- Approval and review
This policy was approved by the CLS Senior Management Team and will be reviewed on an annual basis.
The directors and senior management team at CILEx Law School (CILEx Law School) recognise that our business has an impact on the environment. We are committed to continuous improvement in the company’s environmental performance. Environmental regulations, laws and codes of practice are regarded as setting the minimum standards of environmental performance. Our policy in environmental matters is:
- To consider the environmental impacts of our products, and to continually reduce the environmental impact through our sourcing of raw materials.
- To conserve resources through efficient use, and by progressively improving heating and lighting systems, investing in energy efficient copiers, IT and electrical equipment, and by ensuring that all building work undertaken has the concept of environmental responsibility as a central issue within the working brief
- To adopt a sustainable waste management policy by recycling materials wherever possible
- To minimise waste, especially hazardous waste, and to dispose of all waste through safe and responsible methods
- To work with our suppliers to ensure they recognise and reduce the environmental impact of their products and transportation
- To implement our policies through guidelines and training
Our progress to date
We have moved from PVC to biodegradable polypropylene for our course binders. The paper that we use in our course manuals is from renewable forests and bleached with non-chloride bleach. We recycle all office paper and print cartridges after use. Obsolete computers and other hardware are passed on to charities for use in developing countries. We use a distributor for sending out our course materials with a published environmental statement.
This policy forms part of the Chartered Institute of Legal Executives’ (CILEx) internal control and corporate governance arrangements. CILEx means here the Chartered Institute of Legal Executives and its subsidiary companies.
This policy details CILEx’s response to the Modern Slavery Act 2015, documents the roles and responsibilities and outlines the main reporting procedures.
The Group Council of CILEx is committed to ensuring that effective anti-bribery, anti-corruption and anti-slavery and human trafficking procedures operate throughout CILEx. CILEx is committed to carrying on business fairly, openly and honestly with a zero tolerance approach to bribery and corruption.
This policy does not form part of any employee’s contract of employment. CILEx therefore reserves the right to amend this policy and procedure as necessary to meet any changing requirements.
Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain. We have a zero-tolerance approach to modern slavery and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.
Purpose and scope of Policy
The aim of this policy is to encourage a culture of openness.
This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, interns, agents, contractors, external consultants, third-party representatives and business partners.
2. Responsibility for the policy 2.1 The Group Council has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it.
2.2 The Corporate Compliance Manager has primary and day-to-day responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any queries about it, and auditing internal control systems and procedures to ensure they are effective in countering modern slavery.
2.3 Line managers at all levels are responsible for ensuring those reporting to them understand and comply with this policy and are given adequate and regular training on it and the issue of modern slavery in supply chains.
3. Compliance with the policy
3.1 You must ensure that you read, understand and comply with this policy and statement.
3.2 The prevention, detection and reporting of modern slavery in any part of our business or supply chains is the responsibility of all those working for us or under our control. You are required to avoid any activity that might lead to, or suggest, a breach of this policy.
3.3 If you believe or suspect a breach of this policy has occurred or that it may occur you must notify your manager or report it in accordance with our Whistleblowing Policy as soon as possible.
3.4 If you are unsure about whether a particular act, the treatment of workers more generally, or their working conditions within any tier of our supply chains constitutes any of the various forms of modern slavery, raise it with your manager or the Corporate Compliance Manager.
3.5 We aim to encourage openness and will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken. We are committed to ensuring no one suffers any detrimental treatment as a result of reporting in good faith their suspicion that modern slavery of whatever form is or may be taking place in any part of our own business or in any of our supply chains. Detrimental treatment includes dismissal, disciplinary action, threats or other unfavourable treatment connected with raising a concern. If you believe that you have suffered any such treatment, you should inform the Corporate Compliance Manager immediately. If the matter is not remedied, and you are an employee, you should raise it formally using our Grievance Procedure.
4. Communication and awareness of this policy
4.1 Awareness training of this policy, and on the risk our business faces from modern slavery in its supply chains, forms part of the induction process for all individuals who work for us, and regular refresher training will be provided as necessary.
4.2 Our zero-tolerance approach to modern slavery will be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and reinforced as appropriate thereafter.
5. Breaches of this policy
5.1 Any employee who breaches this policy will face disciplinary action, which could result in dismissal for misconduct or gross misconduct.
5.2 We may terminate our relationship with other individuals and organisations working on our behalf if they breach this policy.
Modern Slavery Act 2015 Transparency Statement
This statement is made pursuant to section 54 of the Modern Slavery Act 2015 and sets out the steps that the CILEx Group is taking to ensure that modern slavery or human trafficking is not taking place within our business or supply chain.
Although CILEX is not bound by the Act, we are committed to acting ethically and with integrity and transparency in all business dealings and to putting effective systems and controls in place to safeguard against any form of modern slavery taking place within the business or our supply chain.
Modern slavery encompasses slavery, servitude, human trafficking and forced labour. The CILEx Group has a zero tolerance approach to any form of modern slavery.
The Chartered Institute of Legal Executives (CILEx) is the professional association and governing body for Chartered Legal Executive lawyers, other legal practitioners and paralegals. The CILEx group includes the CILEx Law School and CILEx Regulation, together with two Charitable Trusts- CILEx Benevolent Fund and The CILEx Pro Bono Trust. CILEx represents around 20,000 members. CILEx continually engages in the process of policy and law reform. At the heart of this engagement is public interest, as well as that of the profession.
As it contributes to policy and law reform, CILEx endeavours to ensure relevant regard is given to equality and human rights, and the need to ensure justice is accessible for those who seek it.
Our High Risk Areas
Having assessed our activities we have no areas of operation which would be considered to be of high risk of modern slavery. Operational areas that may be of risk are detailed as follows. This list will be reviewed and updated from time to time:
- Use of staff by subcontractors or suppliers to CILEx, where the suppliers’ processes may not be compliant.
- Employment of sub consultants, suppliers and sub-contractors by CILEx, where their work practices may be non-compliant.
We operate a number of internal policies to ensure that we are conducting business in an ethical and transparent manner. These include:
- Equal Opportunities Policy: We are fully committed to ensuring that equal opportunities policies are implemented and maintained. All terms and conditions of service apply on a fair and consistent basis to every member of staff.
- Recruitment Policy. We operate a robust recruitment policy, including conducting checks on work eligibility for all employees to safeguard against human trafficking or individuals being forced to work against their will.
- Whistleblowing Policy: We aim to encourage openness and will support anyone who raises genuine concerns in good faith under the Whistleblowing policy, even if they turn out to be mistaken. We are committed to ensuring no one suffers any detrimental treatment as a result of reporting in good faith their suspicion.
Our Subcontractors & Suppliers
We are committed as an organisation to tackling modern slavery and human trafficking and want to work with suppliers who share our values.
To this end, the CILEx group will review its supplier policies and create and maintain a preferred subcontractor/supplier list.
Our Modern Slavery policy will form part of our contract with our subcontractors and suppliers and they will be required to confirm that no part of their business operations contradicts this policy.
To ensure a high level of understanding of the risks of modern slavery and human trafficking in our organisation and our supply chains, we intend to roll out awareness training to our Group Executive team and provide regular updates to our staff through our intranet.
Our Performance Indicators
We will know the effectiveness of the steps that we are taking to ensure that slavery and/or human trafficking is not taking place within our business or supply chain if:
No reports are received from employees, the public, or law enforcement agencies to indicate that modern slavery practices have been identified.