>‘Delivering excellent client care is paramount’ – George Denton

‘Delivering excellent client care is paramount’

George Denton is currently working as a Litigation Executive with Browne Jacobson. He started with the firm as a Level 2 Legal Administration apprentice, followed that by completing a Level 3 Advanced Apprenticeship in Legal Services and is now studying for his Level 6 units as part of a Chartered Legal Executive apprenticeship.

What does a Litigation Executive do?

I joined Browne Jacobson in 2012 and began working as a fee earner in 2013. I specialise in pursuing and defending claims involving motor and public liability, personal injury, corporate debt recovery and contractual disputes.

Among my clients is a leading energy supplier, for whom I have a large caseload. I run the cases from pre-action through to judgment and enforcement and have experience in recovering debts successfully through charging orders, attachment of earnings orders and taking control of goods.

I provide training to clients on various topics and I am also recognised by clients in respect of advice, billing, new instructions and delivering data for quarterly reviews.

Legal advice is only one aspect of the job, though, and delivering excellent client care is paramount. I was recently recognised internally for the service I provided to the aforementioned energy supplier, making Browne Jacobson a trusted advisor and turning our six-month trial into a full panel appointment, replacing the previous incumbent firm.

Why did you do an apprenticeship?

An apprenticeship always appealed to me. I’m someone who picks up things and learns by doing things. I did have a place at university but circumstances arose and this just became the perfect opportunity for me.

The support I have received from CILEx Law School has been excellent and I feel proud but privileged to have been given such an opportunity.
Would you recommend an apprenticeship to others?

Definitely! One of the obvious benefits is that you are earning whilst you are learning, which is very appealing is given the cost of university. For me, one of the biggest benefits is the value in learning from people who are working highly in the field.

I’m very passionate about apprenticeships and now mentor apprentices at Browne Jacobson, which is something from which I take great enjoyment and pride. I also help to promote apprenticeships at career fairs, schools, and have previously spoken at the Education Funding Agency’s annual conference about my experiences.

What are your career goals?

Having completed two apprenticeships, I am now working towards qualifying as a Chartered Legal Executive.

I am passionate about teamwork and wish to one day lead a team as well as continuing to mentor apprentices at the start of their legal careers.

I would like to bring a large client of my own into the firm and develop a strong relationship with them which will outlast my career and provide solid financial backing for the firm.

Networking is a very important part of that and it is something I am constantly doing with clients through my sporting activities with the firm and also by taking part in community action projects. This is something that I really enjoy and another valuable way of building relationships with clients to help both my development and that of Browne Jacobson.

As a training co-ordinator for my team, another way of helping my ongoing development and that of my team is to seek and organise training in a range of different areas.

I hope that my commitment to learning and progressing my career can inspire other current and future apprentices.

August 6th, 2018|